comart tech support

Why Comart?

  • Over 30 years of expertise in demanding professional facilities
  • Extensive Apple integration experience in Microsoft, Linux, Cisco environments
  • Support contracts for production facilities up to 24/7
  • Certifications and training from leading manufacturers

We provide comprehensive services, from consulting and design, to installation, operation, repairs, training, backup setup and support.

We have years of experience, a large customer base and are constantly training to provide high quality services at competitive prices.

We support the TV and media industry and creative professionals, digital video, broadcast, live web streaming, 360 and augmented reality systems and installations.

We also support graphic arts, pre-press, advertising, digital photography, design and animation facilities.

Our team is working hard to gain and maintain experience and certifications from manufacturers such as Vizrt, Adobe, Blackmagic Design, Quantum, Dell, Mobile Viewpoint, Primestream, Lacie.


Consulting services and design

Having supported hundreds of professionals, companies and organizations of all sizes and needs, we can advise you on every aspect of your workflow. The underlying H/W and S/W, as well as networking and storage, helping you develop a modern, efficient, trouble-free operation.

We can build cross-platform systems and help with your production end-to-end, from content creation to delivery and backup.

Installation and intergration

When it comes to installing your new equipment, we do everything we can to make sure you're up and running fast and with as little down time as possible. In cooperation with your teams, users or work groups we will ensure the smoothest possible transition to the new systems.

We will deliver all the systems as needed, develop the necessary interfaces and other processes to make sure everything is integrated into your existing systems and workflow.

Training

Our expert trainers provide appropriate hands-on training so that your end users and technical staff are properly informed about new equipment and workflows. To make the most of the installed systems and there is no drop in productivity.

Courses are delivered by our instructors and systems engineers at your location or ours.

Technical support

We provide telephone, remote and on-site technical support covering Apple Mac and Windows production systems and environments. In addition to regional, complex networks, server and storage systems, but also operating systems and applications.

Device Support Whether you need remote, phone, email or on-site support, we always strive to offer service and repairs you can rely on.

Repairs and warranty

We specialize in fast and reliable repairs for professionals. You'll have access to our technicians, same-day collections and deliveries, competitive pricing and the choice of personalized services to meet your needs. Repairs are accompanied by corresponding guarantees of good operation.

In case of extensive damage or other problems, sending to the manufacturer's services is possible.

Support Contracts up to 24/7

Modular support contracts can be customized to cover the operation of your equipment. For media businesses, we provide critical infrastructure support such as production, live streaming, and more.

Our contracts cover telephone, email, remote and on-site support. Service level agreements, guaranteed response and repair times. Plus emergency replacements plus regular checks to catch problems before they happen.

Incident management services are provided with best practice response and critical incident management to restore smooth operations. Problem management with trend analysis, root cause investigation and proactive actions.

Create your own support package according to your needs with the flexibility to accommodate any changes in your workflow. We provide testing, advice and prompt response times, in the event of a breakdown or malfunction. In addition, we provide support for remote management of servers, networks and managed storage.

We can also provide

Back up units: Where available and the repair will take more days than acceptable, we will loan you a unit to use while we work on yours.

Extended warranties: We offer customers extended warranties on selected devices and systems and carry out free in-warranty repairs.

Scheduled Maintenance: TechOur technician visits your site regularly to carry out maintenance at the desired pre-determined time interval according to your needs.